77jala Privacy Policy

1. Scope of Information Collection

When registering and using services on the 77jala platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID number or passport number (for age verification).
• Contact Information: Email address, mobile number, and current address.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, Upay or bank account information (for processing transactions).
• Account Information: Username, password (in encrypted form), transaction history, and records of gaming activity.
• Technical Information: IP address, browser type and version, device information, operating system, cookies, and usage patterns.
• Communication Records: Your live chat or email history with our support team.

2. Methods of Information Collection

77jala collects your information in the following ways:

• Information Provided Directly: When you fill out a registration form, submit a deposit or withdrawal request, or contact our support team.
• Automatically Collected Information: Through cookies, web beacons, and log files when you visit our platform.
• Through Third Parties: Necessary information from payment processors or identity verification services.

3. Purposes of Information Use

We use the information you provide for the following purposes:

• Creating, verifying, and maintaining accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Age and identity verification (our platform is for those aged 21 and above only).
• Ensuring platform security and preventing fraudulent activity.
• Informing you about bonus offers, promotions, and service updates (subject to your consent).
• Providing customer support and resolving complaints.
• Improving platform performance and user experience.
• Ensuring responsible gaming and assisting at-risk players.
• Complying with applicable laws and regulations.

4. Information Storage and Security

We apply the highest industry-standard technical measures to protect your information. At 77jala, every data transfer is secured through SSL encryption technology. In addition, we maintain the following security measures:

• Encryption: Sensitive information such as passwords is always stored in encrypted form.
• Access Control: Only authorized staff can view user information when necessary.
• Firewall and Security Monitoring: Our servers are monitored around the clock.
• Regular Security Audits: Regular security tests are conducted to identify and address system vulnerabilities.

We retain your information for as long as necessary to provide services, or for as long as required to meet legal obligations. Some information may be retained for a specified period even after an account is closed.

5. Sharing Information with Third Parties

77jala does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, Upay or banks to complete transactions.
• Identity Verification Services: Third-party services may be used for account verification.
• Technology Service Providers: Operational information may be shared with technology partners who assist in running our platform.
• Legal Requirements: Information may be provided pursuant to a court order or a lawful request from a government authority.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred to the new entity, but you will be notified in advance.

6. Cookies and Tracking Technologies

The 77jala website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

• Essential Cookies: Necessary for maintaining login sessions and ensuring the core functionality of the platform.
• Functional Cookies: Used to remember your preferences and improve the user experience.
• Analytics Cookies: Used to understand how our platform is being used.

You can disable cookies from your browser settings. However, doing so may affect some functionality of the platform.

7. User Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (this may not be complete where legal obligations apply).
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Right to Opt Out of Marketing Communications: You may stop promotional communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how your information is managed, you may contact us directly.

To exercise these rights, please contact our support team. We generally respond to your request within 30 business days.

8. Protection of Minors' Information

77jala strictly prohibits the use of the platform by anyone under the age of 21. We never intentionally collect personal information from minors. If we are informed that a minor is using our services, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us immediately.

9. International Data Transfers

77jala is primarily a Bangladesh-focused platform. For the operation of our services, your information may in some cases be processed on servers in other countries. In such cases, we ensure that your information remains protected in accordance with the standards of this privacy policy and applicable data protection regulations.

10. Links to Third-Party Websites

Our platform may contain links to third-party websites. 77jala is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any third-party website before visiting it.

11. Responsible Gaming and Use of Information

At 77jala, we are deeply committed to responsible gaming. We may analyze information about your gaming behavior so that we can assist you before any problems arise. This use of data is done in your interest.

If you feel your gaming habits are getting out of control, please visit our Responsible Gaming page or contact our 24/7 support team.

12. Policy Changes and Updates

77jala reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address.
• Displaying an announcement on our platform's homepage.
• Updating the "Last Updated" date at the top of this page.

Continuing to use the platform after changes are made means you agree to the new policy. You are therefore advised to visit this page regularly.

13. Data Breach Policy

If your information is compromised for any reason, 77jala will take immediate action:

• Investigating and containing the security breach.
• Notifying affected users as quickly as possible.
• Taking all necessary measures to minimize harm.
• Notifying the relevant authorities in accordance with applicable law.